FAQ

How much is Shipping?

Standard post is $10 and Express post is $15. If you order over $99 shipping is free!

Do you ship your products plastic free?

Of course! All our products are shipped using plastic free items including our sticky tape and stickers :)

How long will it take for my order to arrive?

Once your order is processed and dispatched you will receive an email with a tracking number. Use We post via Australia post. Standard post can arrive anywhere from 3 to 10 days. Next business day delivery (Express) is only available within the Express Post next business day delivery network If your post code is included in the Express post 

Use this link to check specific delivery times within Australia

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

What payment methods do you accept?

Credit Card, Debit Card and Paypal and Afterpay.

How do I keep my Silicone Bag healthy?

Cleaning

Stack in the dishwasher or hand-wash. Allow the silicone to dry completely before reusing and storing. Water spots may appear, to avoid this dry the bag straight away. Store without the bar attached to allow the silicone to breathe and remember to clean out the little corners with a soft brush if needed to remove stuck food. 

We don't recommend turning them inside out. This can reduce the strength of the bonded edges.

Stains

Our bags don't contain any toxic sealants and that means that the silicone can sometimes stain. If this happens, we recommend applying a paste of baking soda and water for around 30 to 60 minutes. Afterwards rinse thoroughly. For really tough stains leave the paste on longer - up to 2 hours or even overnight.

Odours

As the bags are nonporous they can sometimes hold a slight odour. If this happens, soak the bag in 50/50 vinegar/water for up to 2 hours or place a lemon in there overnight.

Where are your products made?

We do source our products internationally. At Eco Element we have spend a lot of time selecting international manufacturers.

Our selected manufacturers satisfy industry regulations and we are supplied with certificates of verification to ensure that employees are treated ethically and paid fairly. Along with this we ensure that our products are supplied plastic free or at the very least with minimal plastic. Any boxes are reused for packing orders. 

What if I don't have a compost?

The shipping bags can go in your green organics bin and degrade naturally back into the earth like your food scraps.

Download the app Sharewaste. It connects people that don't compost or have worm farms with people who do!

How do I use a promotional code?

On checkout, there is a section on the payment page where you can enter the coupon code. Copy and paste the code in this section and hit apply.

How many promotional codes can I use?

You can only use one promotional code at any one time.

There is something wrong with my product, how do I contact you?

Submit an enquiry through out contact page and we will get in contact with you as soon as possible. Include a summary of what is happening along with a video or picture. Alternatively you can email us at hello@ecoelement.com.au.